FAQ-EN
Our aim is to be a reliable partner which provides all the support you need. We adopt a customer-focused approach, and satisfaction is our number one priority. Please see below if you have any questions regarding the ordering process, product and delivery information or complaint procedures. General queries are also covered.
Dispatch and delivery
Delivery takes place within approx. 10 to 16 working days.
Please get in touch with us if you have waited for more than the specified time but have not yet received your parcel. We will be happy to contact DHL UK on your behalf.
We currently deliver to the following countries:
Germany, Austria, Italy, France, United Kingdom, Belgium, Netherlands, Luxembourg, Sweden, Denmark, Finland.
Unfortunately, we do not deliver to Ireland and Northern Ireland. But you can find a dealer near you at the following link: haix.co.uk/dealer
We charge a flat shipping fee for international deliveries:
- Germany: 3,90 €
- Austria: 3,90 €
- Italy: 6,90 €
- France: 6,90 €
- United Kingdom: 3,90 £
- Belgium: 6,90 €
- Netherlands: 6,90 €
- Luxembourg: 6,90 €
- Sweden: 99,00 Skr
- Denmark: 73,90 Dkr
- Finland: 10,90 €
- Norway: 69,0 NOK