FAQ-EN

You should first check whether you have the right size. To do this, remove the inlay soles and place your feet on them. Make sure that the inlays are flush with your heels. Ideally, you should then have a space of between about 1.0 and 1.5 centimetres at the front for your toes.

If you discover that you have the right size:
1. One option is to send the shoes to us to be stretched. Shoes can be stretched by up to 0.5 centimetres. Shoes which have a toecap can only be stretched from behind the cap. Stretched shoes may not be exchanged. The stretching process is carried out free of charge.

2. The width of Vario Fit models can be regulated to a certain extent by using 3 different insoles.

You can find out which safety shoes our PerfectFit Safety insole is suitable for directly in the description at
HAIX Insole PerfectFit Safety, Perfect fit at a glance - comfortable insole by HAIX 

You can find out which leisure and work shoes our PerfectFit Light insole is suitable for directly in the description at HAIX Insole PerfectFit light, Perfect fit at a glance - comfortable insole by HAIX.

Is a Vario Fit sole worthwhile for me?
This can be checked by simply trying on the shoe without the insole. If you feel that you have enough room in the shoe, it makes sense to order the “wide” version of the Vario Fit insole.

You should first check whether you have the right size. To do this, remove the inlay soles and place your feet on them. Make sure that the inlays are flush with your heels. Ideally, you should then have a space of between about 1.0 and 1.5 centimetres at the front for your toes.

If you discover that you have the right size, a thicker inlay is available for almost all our models. Details of all inlays are available here: https://www.haix.co.uk/spare-parts/

Lacing systems may vary somewhat depending on the model.

Lacing instructions for one-off individual adjustment of the lace/zip fastener system
Lacing instructions for the new FIRE FLASH PRO laces
Lacing instructions for the new FIRE HERO, FIRE EAGLE laces
Lacing instructions for the new FIRE FLASH, FIRE FLASH GAMMA laces
Lacing instructions for the new SPECIAL FIGHTER laces
Lacing instructions for the new AIRPOWER X1, AIRPOWER 

Safety footwear

Differences between the different models:
- Watertight/not watertight
- Upper material
- Sun Reflect
- Shaft height
- Additional protective cap
- Lacing                                                          

Professional footwear

Differences between the different models:
- Upper material (leather/textile)
- Sun Reflect
- Watertight/not watertight
- The successor 2.0/2.1 model has an improved sole and upper material
- Standards vary

Leisure footwear

Differences between the different models:
- Watertight/not watertight

The successor Adventure 2.0/2.1 model has an improved sole and upper material compared to the Adventure 30

Each model has a different weight. Weights are shown in the blue information section included on the individual product pages. Weights stated usually relate to size 42.

Why is there an oversize supplement?

The reason for this is that very large sizes are only infrequently requested by customers. This means that production costs are higher than for standard sizes. Production processes also need to be specially adjusted, for example, and material use is greater. Nevertheless, we wish to be able to continue to provide this particular service to our customers. We are, therefore, compelled to charge an oversize supplement for shoes which do not correspond to the usual sizes.

Are you looking for a certain model which you cannot find in our web shop? It may possibly be a special or discontinued model.

Are you looking for more detailed information about this particular shoe?

Please contact us at: https://www.haix.co.uk/serviceform/overview

We offer the facility to receive information about the availability of our articles. The only exception is for articles which have been discontinued, i.e. have sold out. No notifications are available for these models.

Designation of safety footwear categories in accordance with the EN ISO 20345 standard

SB: Basic requirements under the standard are fulfilled (including toe cap)

S2: Toe cap + watertight

S3: Toe cap + watertight + penetration protection +  profiled sole

S1P: Toe cap + penetration protection

HI: Sole design provides heat insulation

CI: Sole design provides insulation against cold

WR: Shoes are water resistant

WRU: Waterproof and water absorption by upper

HRO: Performance of outsole in the case of direct contact with heat

Designation of safety footwear categories in accordance with the EN ISO 20345 standard

O2: Closed heel area, antistatic properties, energy absorption capacity in the heel area, requirements regarding water penetration and water absorption

FO: Outsole is fuel resistant

Classification of fire brigade footwear in accordance with the CE 0197 EN15090 standard

Code 1: Shoes made of leather or other materials, except footwear made entirely of rubber or polymers

Code 2: Footwear made entirely of rubber or polymers

Types of brigade footwear in accordance with the EN 15090 standard

Type 1: Suitable for general technical deployments (e.g. Type 1, HI1) and fire fighting outdoors only (e.g. Type 1 HI2; Type 1 HI3)

Type 2: Heavy duty basic protection models, suitable for internal fire fighting and combating other fires of all sorts; standard fire brigade boots (e.g. Type 2 HI2; Type 2 HI3)

Type 3: Special protective version, suitable for deployment in exceptional risk situations such as those involving hazardous materials; also suitable for all sorts of fire fighting (e.g. Type 3 HI2; Type 3 HI3)

Type and protective function of fire brigade footwear is stated in the bottom left-hand corner of the pictogram (fire fighter), e.g. F2A, whereby the following applies:

F   Fulfils all requirements under the standard

2   Type 2

A   Fulfilment of antistatic requirements

Meaning of the labelling symbols

HI1: Heat insulation performance level of the sole design at 150°C / 30 minutes

HI3: Heat insulation performance level of the sole design at 250°C / 40 minutes

The HAIX Climber, the HAIX Nature Two GTX and the HAIX Protector Alpin are able to accommodate crampons.

A shoe is antistatic if the measured contact resistance is in the range between 100 kiloohms (105 ohms) and one gigaohm (109 ohms). Antistatic shoes must be used according to the standard to reduce electrostatic charge and ensure its dissipation. This is necessary if the risk of electric shock from electrical equipment or live parts cannot be ruled out - or if there is a risk of ignition of flammable substances or vapours from sparks.
It is therefore a matter of protecting the safety shoe wearer (and also the people in the vicinity) from hazards that can occur in connection with electrical charging.

For ESD-capable shoes, the lower limit of the breakdown resistance is also 100 kiloohms and the upper limit is 100 megohms (1 x 108 ohms). This means that a shoe that is ESD-capable is also antistatic in any case. However, an antistatic shoe is not automatically ESD-capable.
ESD-capable shoes not only protect the wearer and the people in the vicinity, but also serve to protect work parts and equipment through controlled discharge.

Nubuck leather is polished smooth leather, while suede is created by splitting and subsequent roughening. Both types of suede have a velvety appearance. Experience has shown that suede in particular is very durable and easy to care for.

This company undertakes to supply only safety equipment and/or related services that fully comply with the standards and regulations and claims made relating to those products and/or related services. Where appropriate, this company will maintain up to date technical files and associated documentation to ensure that regulatory compliance information can be supplied upon request.

Where products are sourced from external organisations which hold technical files relating to the products being offered, this company will request confirmation that these files are current, complete, contain appropriate conformity assessment information and, where relevant, regulatory compliance certificates and will take all necessary steps to confirm the validity of the compliance documentation held by that external supplier in respect of the products being sourced.

Where services are provided related to safety equipment sourced from external organisations, this company will maintain approval from the manufacturer that the services provided are assessed and approved by the external organisation.